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Frequently Asked Questions

Everything you need to know about our platform, Digital Product Passports, and how to empower your brand.

It's a platform to create and manage Digital Product Passports with QR codes, focused on brands wanting to comply with EU regulations and show transparency. It centralizes info (composition, origin, sustainability) and shows it via QR.

Each product has a unique URL. The platform generates a QR pointing to it. You can print it on tags or packaging. Scanning it reveals a responsive product sheet with your brand.

The key is the custom domain. In higher plans, QRs point to your own domain (e.g. info.yourbrand.com) instead of ours. This protects you: if you switch providers, you redirect your domain and printed QRs keep working.

Hobby (pilots), Pro (active brands with custom domain), Custom (tailored), and Lifetime (one-time payment). Check the pricing page for details.

Yes, in Pro, Custom, and Lifetime plans. You connect your subdomain (e.g., info.yourbrand.com) and we handle SSL and routing. This reinforces your brand and gives you long-term control.

If you use a custom domain, your printed QRs keep pointing to your domain. You just need to redirect that domain elsewhere to keep them working. If using our domain, they stop working.

Name, composition, origin, sustainability data (recyclability), care instructions, images, and custom properties. All aligned with future Digital Product Passport requirements.

Yes, the data model is inspired by the EU DPP structure, helping you prepare for future transparency and sustainability regulations.

Yes, we comply with GDPR. We only collect necessary data. You can access, rectify, or export your data. There's a grace period after cancellation before permanent deletion.

Yes, we avoid lock-in. You can export your product information to migrate to another solution if you wish.

We offer a clean, responsive base design with your logo and colors. Advanced customization options will be available soon.

Hobby: Basic email. Pro: Priority. Custom: Dedicated guidance. Lifetime: Standard with priority for critical issues.

Fashion brands, artisans, manufacturers, and projects needing durable QRs and compliance without custom development.

A tailored plan where we adjust limits (products, domains) and conditions for needs exceeding the Pro plan.

Yes, you can upgrade or downgrade at any time. There is no lock-in period.

Secure payments via Stripe. Monthly/annual plans auto-renew. Lifetime is a one-time payment.

You keep access until the period ends. Then a grace period to reactivate. After that, data is deleted (except for Lifetime).

Yes, there is a limited quota of Lifetime licenses. Once exhausted, they will no longer be offered to new customers.

Frequently Asked Questions - Ecopassly | Digital Product Passport